Frequently Asked Questions


FREQUENTLY ASKED QUESTIONS

Do you offer airport transfer? How much is it?

Yes, we do offer transfer from and to the airport. Sai Gon - Phu Quoc Resort & Spa provides a free airport shuttle service and is a 5-minute drive from Phu Quoc Airport.

To arrange transportation, please contact reservation@vietnamphuquoc.com and provide them your name, date of check-in and flight number. Transfer to the airport can be organized with our Reception team during your stay. Kindly give us 24 hours notice for any transportation requests.

Please keep in mind the airport is at least 30 minutes drive from the hotel, depending on traffic.

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Is free Internet included? How much is Internet access per night? Is free Wifi offered?

Sai Gon - Phu Quoc Resort & Spa now offers complimentary wireless internet access in public areas and all rooms. Internet access is also available via the computer stations in the Business Center for a nominal fee.

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Is breakfast included with my room stay?

Breakfast can be included or excluded depending on daily room rate. Please check your booking or reservation confirmation for details regarding breakfast options you have ed.

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Do you have anyone able to assist us with booking tours?

Yes, the Tour Desk is located in the lobby. They not only offer tour packages but can also assist with car and driver rental, travel arrangements outside of the city and flight recommendations.

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Do you accommodate special requests for special occasions such as weddings, anniversaries or birthdays?

We would be delighted to make your special occasion even more special. Please notify us a reservation@vietnamphuquoc.com about your request before your arrival so we can make the necessary arrangements.

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Is it possible to have a late check-out. And if yes, how much do I have to pay?

Our check out time is 12:00, and late check-outs are subject to availability. The charge for late check-outs before 18:00 is 50% of the walk-in rate. For a late check-out after 18:00, the charge will be 100% of the current room rate.

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What credit cards do you accept?

We accept the following credit cards: Visa, Mastercard, JCB, Diners Card, American Express and Union Cash.

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Do you accept traveler's checks?

Due to a change in Vietnamese laws, we do not accept traveler's checks at this time.

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Does the Hotel accept foreign currencies as payment or deposit?

Yes, we accept payments and/or deposits in foreign currencies. However, in compliance with the local government law stating that all business transactions must be issued in Vietnamese Dong (VND), all payments and/or deposits in foreign currencies will be immediately converted to VND upon receipt by our reception. Any extra amount due to our guests upon check-out will be provided in VND.

For your convenience, our reception desk offers 24-Hours Foreign Currency Exchange to all Hotel guests.

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Do you have a fitness center?

Yes. Our fitness center is located on the swimming pool.

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Do you have a swimming pool?

Yes. Our swimming pool is located on the beach in the outside terrace.

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What is the exchange rate? Do you charge any fee for foreign currency exchange?

Please click here for the latest exchange rates for Vietnamese Dong in several foreign currencies. We do not charge any fees on foreign exchange. Please note our exchange rates are set by the Vietnamese State Bank.

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Do we have interconnecting rooms?

Yes, we have several rooms that are interconnecting. These rooms are subject to availability. Please email reservation@vietnamphuquoc.com if you would like to request such rooms.

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Does the hotel have any handicapped accessible rooms?

Yes, we have several rooms that feature easy access for guests in wheelchairs. These rooms are subject to availability.

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Do you offer any special promotions in your restaurants?

Yes, we always have attractive offers in all of our outlets. Please check out promotions page for further details.

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Do you have a spa in the hotel?

Yes, Sai Gon - Phu Quoc Resort & Spa offers a spa locatedin the outside terrace and offers both hair care and beauty treatments.

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Do you have in room massage services?

Unfortunately the local Vietnamese Law does not allow conducting massages in the hotel guest rooms; however Sai Gon - Phu Quoc Resort & Spa located in the outside terrace offers massages for both men and women.

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Are you able to post my postcards for me?

Yes, please hand them over to any of our staff in Reception, Concierge or the Business Center. Stamps and postcards are also available for sale in the lobby.

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I have a late flight, is it possible to store my luggage until the evening?

Yes, kindly contact the concierge for luggage storage requests.

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May I bring guests or visitors to stay overnight?

Vietnamese law prohibits a Vietnamese national to share a room with a foreign passport holder, unless they can present proof of marriage. For this reason, some visitors of hotel guests may not be permitted to enter the guest floors after 10 p.m. Please contact our reception if you have any questions about this matter.

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